What is the role of Predictive dialer in call center ?
In today's world, call centers play a major role in various types of business dealings.Most of the contact centers require predictive dialers software or it can be said that these are the base of call centers. Predictive Dialer actually a type of software which is required to dial a large numbers of phones at a particular time automatically. This helps in saving time and there is no need to remember the phone numbers. This software allows a person to make large number of calls at a single time and it makes use of computer technology. Predictive dialer software are linked with many advantages since without them a contact center is totally zero. This program helps in maintaining the exact number of calls which will reach to the customers. This actually helps in increasing the productivity of a business or company. This is very simple type of software which can be easily understood and easily operable. The other use is that it ensures good quality by checking or keeping an...